Job Description

Are you ready to protect the business, lead high-performing teams, and build scalable risk operations in a regulated iGaming environment?

Soft2Bet , a leading international iGaming company, is seeking a Head of Risk to oversee risk, fraud, and KYC operations across its New Jersey business. This role is focused on strengthening controls, improving operational efficiency, and ensuring compliant execution in a fast-paced, high-volume market.

Work Mode : Full-time, office-based (Remote or hybrid not available)

The Role

As the Head of Risk, you will lead and coordinate Risk, Fraud, and KYC functions across both in-house and outsourced teams. You’ll be responsible for building scalable processes, improving fraud prevention controls, and ensuring timely, compliant operational execution that supports business integrity and growth.

What You’ll Do

• Build, lead, and coordinate the Risk, Fraud, and KYC teams in the New Jersey office.
• Oversee Risk, Fraud, and KYC operations in outsourced locations, ensuring alignment with internal standards and goals.
• Develop and implement an anti-fraud strategy for the NJ license, including rules, triggers, and workflow processes.
• Ensure timely processing of customer withdrawals, KYC documentation, and related procedures in line with SLA targets.
• Collaborate with the AML function by identifying and reporting suspicious player activity to the MLRO.
• Establish and maintain effective workflows between Risk, Customer Support, and VIP teams.
• Develop, document, and continuously improve procedures related to antifraud, risk management, and KYC.
• Monitor daily SLAs and brand KPIs, and report findings to the Head of Operations.
• Proven experience leading Risk, Fraud, and KYC functions in a regulated industry, ideally within iGaming, sports betting, fintech, or payments.
• Strong understanding of fraud prevention strategies, rules engines, triggers, case workflows, and operational risk controls.
• Hands-on experience managing customer withdrawals, KYC reviews, and verification processes in high-volume environments.
• Familiarity with AML processes and the ability to identify and elevate suspicious activity appropriately.
• Experience managing both in-house and outsourced teams across multiple operational functions.
• Strong analytical skills and the ability to monitor SLAs, KPIs, and operational performance metrics.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Ability to build processes, improve workflows, and create clear procedural documentation.
• Proactive, organized, and execution-focused approach to risk operations management.

Nice to Have

• Experience working under a New Jersey gaming license or within other regulated U.S. jurisdictions.
• Background in online gaming, sportsbook, casino, payments, or another fast-paced transactional environment.
• Experience building or scaling risk operations during periods of company growth or market expansion.
• Bonuses : Discretionary, performance-based
• Time Off : Generous PTO policy
• Perks : Partially subsidized in-office breakfasts and lunches
• Culture : Collaborative, international team that celebrates milestones and wins together
• Growth : Professional development and ownership within a scaling organization

Soft2Bet is proud to be an Equal Opportunity Employer. We believe diverse perspectives make us stronger and provide equal employment opportunities to all applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.

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